One of our users recently shared his frustration: he’d quoted several customers for aerator systems earlier in the year. Since aerators are a big-ticket purchase, he knew those customers would take their time deciding. Rather than chasing quotes directly, he wanted to send out some helpful advice on aeration, keeping his business front of mind without being pushy.

The problem? When he sat down to prepare the email, he couldn’t easily find everyone who had asked about aerators. The information was scattered across quotes and invoices, buried in paperwork. What should have been a quick, smart follow-up turned into a headache.

Now, with Customer Lists by Product Category, he can pull up every customer who has ever been quoted or invoiced for an aerator in seconds. And send exactly the right message at the right time. We built this feature to solve his problem within 24 hours, because no pond business should waste hours chasing information that should be at their fingertips.

It makes us wonder, what everyday frustrations are holding your business back? Tell us the problems you’re facing, and we’ll keep building solutions that remove the pain and free you up to grow.

Maybe you’ve had this happen:

• You know a handful of customers wanted Pressurised Filters last spring, but can’t remember who.
• You’d like to check in on them or upsell UV bulbs at the right time of year, but don’t have an easy way to reach just those customers.
• You want to send a quick campaign for pond vacuums, but your customer details are buried across old quotes and invoices.

That’s exactly what this update fixes.

With Business Liferaft’s new Customer Lists by Product Range, you can instantly generate a list of everyone who has ever been quoted or invoiced for that range. No digging, no guesswork. Every customer who asked for a quote for those pressurised filters will now show in a clear list.

Even better, you can export those lists as a .csv of customer emails, ready to drop into your marketing platform. Whether it’s a seasonal promotion, a reminder for replacement parts, or a quick sales push, your campaign is already half-built.

Email Schedule Presets

And to save even more time... Scheduled emails now come with preset options, so planning and sending follow-ups is faster and easier than ever. One of our users asked us last week if we could add this feature. It lets him to work at the hours he chooses and to send emails when his customers expects them. All with the click of a button.

The result? Less time hunting through paperwork or old spreadsheets. More time selling, servicing, and keeping your customers happy.

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